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Privacy Policy

Last updated: 2026-02-12

This Privacy Policy explains how MB Flutline (“we”, “us”, “our”) collects, uses, and shares personal data when you visit or make a purchase from flutline.com (the “Site”).

1) Data Controller

MB Flutline

Address: J. Zikaro g. 7, 44261 Kaunas, Lithuania
VAT number: LT100019114714
Email (privacy requests): info@flutline.com

2) What personal data we collect

Depending on how you use the Site, we may collect:

A) Order and customer data (when you buy)

  • Name and surname
  • Email address, phone number
  • Shipping address
  • Order details (products, quantities, prices, order history)
  • Invoice-related details (if applicable)

B) Payment data

Payments are processed by our payment service provider (Stripe). We do not store your full payment card details. Payment methods such as Apple Pay and Google Pay may be available through Stripe.

C) Shipping and delivery data

  • Recipient name, address, phone/email (if required by the carrier)
  • Tracking information and delivery status

D) Customer support / contact data

  • Your messages and information you provide when contacting us
  • Communication history related to your request/order
  • If you use our live chat (Chatway), we may process your chat messages and any contact details you provide via the chat

E) Newsletter / marketing subscription data

  • Email address (and, if provided, name)
  • Subscription/unsubscribe status and timestamp (for compliance)
  • Newsletter subscriptions and email delivery are managed using MailerLite

F) Technical and analytics data

  • IP address, browser type, device information
  • Pages viewed, time spent, referral/traffic source
  • Cookies and similar technologies
  • Analytics data collected via Google Analytics (subject to your cookie choices)

3) Why we process personal data (purposes) and legal bases

We process personal data only when we have a legal basis under GDPR:

  • To fulfil your order and provide our services (order handling, production, communication)
  • Legal basis: performance of a contract
  • To process payments (via Stripe and related payment methods)
  • Legal basis: performance of a contract; and where relevant, legitimate interests (secure payments / fraud prevention)
               To ship your order and provide tracking
  • Legal basis: performance of a contract
  • Customer support and handling requests (including contact forms and live chat, if used)
  • Legal basis: performance of a contract or legitimate interests (responding to inquiries and maintaining service quality)
  • Accounting and legal compliance (e.g., invoicing, tax/financial record keeping)
  • Legal basis: legal obligation
               Website security and maintenance
  • Legal basis: legitimate interests (ensuring the Site is secure and functions properly)
               Analytics (Google Analytics)
  • Legal basis: consent (where required for non-essential analytics cookies), based on your cookie choices
               Newsletter / marketing emails (MailerLite)
  • Legal basis: your consent. We may use a double opt-in process, meaning you may be asked to confirm your subscription via email before you start receiving emails. You can withdraw your consent at any time by clicking the “unsubscribe” link in any email or by contacting us at info@flutline.com.

4) Who we share personal data with

We share personal data only as needed to operate the Site and fulfil orders:

  • Payment processors: Stripe
  • Shipping carriers / couriers: recognised carriers (e.g., DPD, DHL, FedEx or similar) depending on destination and rate
  • Hosting / infrastructure: Hostinger
  • Analytics providers: Google Analytics (subject to cookie choices)
  • Live chat provider: Chatway (if you use live chat on the Site)
  • Email marketing provider: MailerLite (for newsletter subscriptions and email delivery)
  • Accounting/service providers: as necessary for bookkeeping and compliance
  • Authorities: when required by law

5) Data retention (how long we keep data)

We keep personal data only for as long as necessary:

  • Order and invoice records: as required by accounting/tax laws (typically up to 10 years)
  • Customer support communications (including live chat): typically up to 24 months, unless needed longer for legal claims/disputes
  • Server/security logs: typically up to 12 months
  • Analytics data/cookies: according to your cookie choices and Google Analytics settings
  • Newsletter subscription data: until you unsubscribe (or as otherwise required for compliance)

6) Cookies and Google Analytics

We use cookies and similar technologies to:

  • keep the Site functional (e.g., cart and security)
  • measure and improve performance via Google Analytics (subject to cookie choices where required) You can manage cookies by:
  • using the cookie banner/settings (if enabled), and/or
  • adjusting your browser settings to delete or block cookies

7) International data transfers

Some service providers may process data outside the European Economic Area (EEA). When such transfers occur, appropriate safeguards are used (e.g., Standard Contractual Clauses or other lawful mechanisms where applicable).

8) Your rights (GDPR)

You may have the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion (where applicable)
  • restrict processing (where applicable)
  • object to processing based on legitimate interests (where applicable)
  • data portability (where applicable)
  • withdraw consent at any time (where processing is based on consent, e.g., analytics cookies/newsletter) To exercise your rights, contact: info@flutline.com

9) Complaints

If you believe your data protection rights have been violated, you may lodge a complaint with the Lithuanian data protection authority (State Data Protection Inspectorate — VDAI). We encourage you to contact us first so we can try to resolve the issue quickly.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.